FAQs

When is WORKFORCE360 taking place?
This live virtual event is taking place Thursday, April 15 and Friday, April 16, 2021 from 12:00 - 5:00 EASTERN time each day.

Are the sessions at the event pre-recorded or live sessions?
Our keynote speakers and most of our concurrent session speakers are joining LIVE.  With our current times, we also needed to provide flexibility to our speakers, so a few sessions are pre-recorded.

Can I engage with speakers during the conference?
YES!  For live sessions there is interactive chat.  Speakers may also choose to allow some participants to join the conversation via video or audio.

The sessions all look great and I want to attend more then one at a time... are you recording the sessions so I can watch it later?
We have good news, nearly all our concurrent sessions are being repeated each day so you will have two opportunities to see each speaker.  We are also working to record some sessions.  Those that we are able to record will be available to registered participants for 90 days after the event.

Can I network 1:1 with attendees, speakers and vendor representatives?
Yes, we have re-imagined the chats and networking that are so important at our in-person events. The Networking area automates the discovery of new connections. When you participate in the Networking, you are matched with a peer attendee and you can engage in one-on-one meetings like a FaceTime call. You can leave at any time and have the option to click the Connect button during a call to exchange contact information.

Is there an exhibition at WORKFORCE360?
Yes, some of our speakers have virtual booths in the virtual Expo Hall!

What is the fee to attend WORKFORCE360?
Fees to attend the event are outlined here.

Can I join IAWP to take advantage of the lower member rate?
YES!!  One of the registration options includes a discounted membership rate and event registration!

I would prefer to be invoiced for registration, can you do that?
Absolutely.  Please email info@iawponline.org and our staff will get back to you within 24 hours.

Where can I find the WORKFORCE360 agenda?
A event agenda is available here.

Who are the keynote speakers?
Find a complete list of keynote speakers here.

When will a downloadable program be available?
As this is an entirely virtual event, we do not plan to provide a downloadable program.  Speaker handouts will be available via a link provided to participants on the day of the event.

What continuing education credits are available?
Continuing education credit hours toward the completion of the Certified Workforce Professional offered by the International Association of Workforce Professionals.

Where are you hosting WORKFORCEDEV2020?
Our event platform is Hopin: https://hopin.to/

How do I access the event?
You will receive an email from Hopin 24 hours and 1 hour before the event; those emails will include a link to the event.  Click on the link and sign in to Hopin using the username and password you set-up when you registered.  Once signed in you will be taken to the event venue's reception area where you will find detailed instructions to navigate the various segments at the event such as attending keynotes, breakout technical sessions, networking and expo/exhibition.

Can I watch a demo of the attendee experience?
CLICK HERE to watch a 10 minute video on using Hopin.  You can also access an attendee guide on how to master the Hopin experience HERE.

Can I join the event from a mobile device?
Yes, you can attend the event from your phones and tablets with limited functionality. We however recommend using your laptop or desktop for the full experience.

How does the networking area work?
Click ‘ready’ and you’ll be matched up with another person waiting to be matched up. You will have up to 2.5 minutes to chat and if you want to swap virtual business cards, click ‘connect’. The other person also has to accept your invitation to connect in order to share details. You can politely leave the chat 60 seconds into your meeting if you are not keen on pursuing the conversation.

How do I follow up with someone I met at Networking post-event?
During the networking segment, you and your conversation partner choose whether or not you'd like to select the Connect button.

If neither person or only one person selected Connect, a connection will not be made, and you will not be able to follow up with someone. However, after the conversation, if both parties selected 'Connect', you can follow up with them by:

• In your Hopin account, select 'Connections' on the left panel to see all your contacts
• Select the way you want to follow up with them (Linkedin, Twitter, Email)
• You can also choose 'Unmatch' to lose the connection

Why can't I end a one-on-one chat with someone?
In Networking, sometimes the 'End' button might not be visible right away when you first meet someone. This is because the organizer has set a minimum amount of time each conversation has to last before attendees can choose to 'End' the call.

So the next time if you don't see the button right away, enjoy the conversation and it will become available very shortly.

How does the private chat function work?
You can search for people to talk to privately by clicking the people tab on the right-hand side. If someone has messaged you, a small red dot will appear. If you want to have a video chat with one of the attendees, click ‘invite to video call’.

Where can I see the event agenda?
Look on the reception page on Hopin or on our agenda page.  You will also be able to tell where to be in Hopin by looking at the left hand menu.  A red LIVE tag will be on the menu icon of the current activity taking place.

How do I find a concurrent workshop I want to attend?
Click on the Sessions tab on the left-hand side and search for the session room (you will see a banner with the picture and session title) and enter the room to watch the session live.  You can see all the available concurrent workshops HERE.

How do I use the event chat?
This is featured throughout the whole event. You can type your messages, press enter to send and everyone will be able to see your message in each event area. There is a separate chat for each event session and each exhibitor booth, you will be able to see the option to toggle between different chats once you're in one of those areas.

What browser do you recommend I use to access the live event?
For the best experience, we recommend Chrome or Firefox. Please avoid Brave, Safari, and Microsoft IE or Edge. Pro tip: Make sure your browser is up to date.

How do I check if my browser and network is compatible with the streaming software?
Ensure you're using an up-to-date version of Chrome or Firefox. If Chrome does not work, switch to Firefox and vice versa. Check your browser's and network's compatibility with the streaming software, HERE.

I'm having trouble creating a profile
When you first create a Hopin account, you'll be prompted to fill out your profile information. This account needs to be filled out to join an event.  If you can't finish this process, or run into any errors, close the browser, reopen the browser, and return to https://hopin.to.

• Click "My Account."
• And go to "Profile" on the left-hand menu.
• You can complete your profile information here and can join an event thereafter.

I am receiving an Error completing my profile
If you keep receiving the following error while completing your profile: "There was an error, please contact support if continues" — you will probably be redirected back to the confirm page every time you click the event.

To fix this, follow these steps:

• Sign out of your Hopin account.
• Go to the Hopin homepage at https://hopin.to
• Sign in and go to My Account.
• Add your information on my "Profile" page in "My Account" and it will hit Save.
• You will be able to enter your event now.

Why are my videos buffering?
Check your internet speed and network. We recommend a minimum of 5mbps download and 2mbps upload. Ideally, we like to see 30mbps download and 10mbps upload or higher for the best quality - [test your speed HERE.

I am using a VPN or network provided by my employer. Is there anything I should be aware of?
If you are using a VPN or network provided by your employer, ensure you can access and share your camera and microphone on hopin.to.

Any other troubleshooting tips you’d like to share?

1. Restart your computer before joining the event. This ensures that there are no other video applications holding onto audio or video for any reason.
2. Please use headphones when participating on-screen. This will help eliminate echo and feedback.
3. If you lose sound or can't share your audio/video, try these steps (in order):
   • Refresh your browser
   • Ensure your browser's permissions are granted to have access to your camera and microphone (in Chrome, type into the URL bar: chrome://settings/content). If you're on a Mac, ensure your browser has permission to record your screen (open your computer's System Preferences > Security & Privacy > Screen Recording > find your browser in the list and check the box)
   • Quit and relaunch your browser
   • Restart your computer
4. Join the event in a different browser (e.g.: switch from Chrome to Firefox)

I'm getting a 500 error or a 404 error
Whenever you run into a 500 error or 404 error, please try the following troubleshoots:

• Refresh your web browser
• Restart your web browser
• Sign out of your Hopin account and sign back in.
• Restart your computer.

How do I make my screens bigger at the sessions (for e.g. a PPT or Keynote or a screenshare)?
You can double-click any screen to enlarge it and double-click the screen again to make it smaller.

The stage isn’t loading, what do I do?
Refresh, make sure you are using Chrome and close Zoom, Google Hangouts, etc.

Video in the sessions isn’t loading, what do I do?
Refresh, make sure you are using Chrome and close Zoom, Google Hangouts, etc.

Why is there nothing happening on the stage?
Go to the event schedule (see reception) to check when the next talk is on.

Why can’t I see the poll results?
In order to see the poll results, you need to participate by answering the question.